Cornell University Hospital for Animals

 

Hospital Services
Pharmacy


Pharmacy FAQ

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Table of Contents

Pharmacy Operations

Getting Started - New Prescriptions

Prescription Refills

Shipping Prescriptions

Special Prescriptions

Special Circumstances

Paying For Prescriptions

Pharmacy Operations

What are your hours?

We are open Monday through Friday from 8:00 am until 6:00pm and Saturdays from 8:00am until 12:00 noon.  We are closed Sundays.  We are closed on major holidays (Martin Luther King Holiday, Memorial Day, Independence Day, Labor Day), Thanksgiving weekend (Thursday through Sunday), and during the Cornell University holiday week (Christmas day through New Year’s day).

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Where is the Cornell University Hospital for Animals (CUHA) Pharmacy?

Our pharmacy is located just within the entrance to the Cornell University Companion Animal Hospital in the area of the Veterinary College buildings, and across Campus Road from the “B” parking lot. 

If using an internet mapping service or GPS, set the destination to 700 Dryden Road, Ithaca; this will get you to the intersection of Route 366 (Dryden Road) and Tower Road which is on the back side of “B” parking lot.

Our mailing address is:


19 Veterinary College
Cornell University
Ithaca, NY 14853

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Is parking available at your pharmacy?

Yes, free parking for clients is available right in front of the doors to the companion animal hospital.

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What is your phone number?

607-253-3231. Please feel free to call us any time, 24 hours a day, seven days a week.  If we are unable to take your call personally, please feel free to leave us a detailed message.

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Getting Started - New Prescriptions

Do you fill prescriptions for just animals or can I get a human prescription filled at your pharmacy, too?

We fill prescriptions only for animals.

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For which kinds of animals do you fill prescriptions?

We fill prescriptions for any animal, from aardvark to zebra and everything in between.  Most commonly, of course, we fill for dogs and cats, but horses, cows, goats, pigs, sheep, birds, ferrets, and rabbits are also part of our practice base.  We also fill prescriptions for some of the unusual pets like hedgehogs, sugar gliders, guinea pigs, snakes, and lizards, as well as wildlife animals and zoo animals.

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My Vet is not at CUHA. Can I still get my prescriptions filled at your pharmacy?

Yes. Your veterinarian can call or fax us with a prescription and we would be happy to fill it for you.

If you are local, please give us a reasonable amount of time to prepare the order and then you may pick it up at the pharmacy. If you wish to have your prescription shipped to you, you would need to contact us to provide billing information and to confirm shipping information before we would prepare your order.

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My veterinarian gave me a written prescription form. Can I bring it to your pharmacy to get it filled?

Yes. We fill prescriptions from outside veterinarians. You must either 1.) bring us a written prescription form, 2.) have your veterinarian call us with a prescription, or 3.) have your veterinarian fax us a prescription.

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How long do I need to wait before my prescription is ready?

Most routine prescriptions are ready shortly after we receive the order, provided we have that medication in stock. Some compounded items may take up to 24 hours.  Allergy vaccines and some other items that are obtained by special arrangements may take much longer.

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Can I fax a copy of my prescription to you?

We can accept faxed prescriptions from prescribers. However, by law, we cannot accept faxed prescriptions directly from consumers.

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Prescription Refills

How do I get a refill of my pet’s medication?

Do not wait until you are out of medication.  Request a refill a couple of days ahead, and don’t forget to plan for holidays and weekends.

You may bring your prescription in to our pharmacy to have it refilled while you wait, or, for faster service, call ahead.  Each prescription is assigned a unique prescription number which is on the label affixed to your medication container.  Please provide us with that number as well as some other identifying information such as your name, your pet’s name, your client number, your pet’s case number, and the name of the drug.

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What if there are no refills left on the prescription?

If the prescriber is a veterinarian practicing here at CUHA, we will send out a request for authorization of a new prescription. Please allow 24 hours for us to get a response. If you have an external veterinarian, you must have your veterinarian contact us with a new prescription authorization.

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How many refills can I get on my pet’s prescription?

Your veterinarian will designate the number of allowable refills with each new prescription. The number of refills allowed will be indicated on the label of your prescription vial. Our systems allow us to provide a maximum of 6 refills. Refills must occur within a year of when the prescription was originally filled. After one year, all prescriptions are inactivated. Prescriptions for controlled substances have different requirements.

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Shipping Prescriptions

Do you ship prescriptions?

Yes. In fact, we send prescriptions all over the country. Typically we use priority mail, which takes about 3 business days for delivery, for sending most prescriptions. We use FedEx for many items requiring special storage conditions and you can request FedEx if you need overnight shipping when you are in a hurry for your pet's prescription. On the rare occasions that we ship pet food, we utilize UPS. Call us if you want more information about shipping your prescription.

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Is there a charge for shipping prescriptions?

Yes. We do pass the shipping charges that are charged to us by the carriers along to the client.

US Priority Mail (delivery in 2-3 business days):

  • Under 1 pound $7.00
  • Over 1 pound $13.90
  • On Ice $14.90

Federal Express: East Coast

  • Overnight delivery by 3pm $22.00
  • 2nd day delivery $16.00
  • Dry Ice $39.00 (priority overnight)
  • Saturday Delivery $36.00

Federal Express: West Coast

  • Overnight delivery by 3pm $33.00
  • 2nd day delivery $24.00
  • Dry Ice $54.00 (priority overnight)
  • Saturday Delivery $51.00

UPS- Pet food shipments only. Price varies based on weight and shipping address.

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Can items requiring refrigeration be shipped?

Yes. Most medications requiring refrigeration are shipped with an ice pack and insulation via US Priority Mail. It takes 2-3 business days for delivery.

FedEx is recommended in hot weather for more expensive, extremely heat sensitive medications.

There are a couple of medications requiring deep freeze for storage; these are shipped on dry ice via priority FedEx overnight delivery.

We are very careful to prepare your package properly just prior to its pick-up for shipment. We are not responsible for melted ice packs resulting in damaged medication or packages left unattended in hot weather. Please be sure to check your mail early and often if you anticipate receiving a package from us with medication that might require refrigeration.

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Special Prescriptions

Do you compound prescriptions?

Yes. There are many products that we compound to tailor the prescription specifically to your pet. We make customized strengths of capsules, formulate suspensions so that dosing can be more flexible, and compound many specialized mixtures.

Compounded prescriptions often have different storage requirements and shortened expiration dates. Read your label carefully.

More information can be found here:

http://www.vet.cornell.edu/hospital/Services/Pharmacy/Compound.cfm

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Can you add flavoring to liquid products?

Because we cannot easily ascertain what the effect might be on a commercial product, we do not typically encourage flavoring of those products. We do, however, compound many prescription items into suspension formulations to which we can add flavoring. Flavors which we have include beef, chicken, lamb, tuna, bacon, fish, apple, pina colada, banana, grape, peanut butter, bubble gum, molasses, cheddar cheese, and watermelon.

Your veterinarian must specify the desired flavor with the original prescription.

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Do you fill prescriptions for controlled substances?

We are licensed to fill prescriptions for controlled substances only if they are prescribed from our veterinarians practicing here, at CUHA. We cannot fill prescriptions for controlled substances from external veterinarians.

Controlled substances in schedule two (CII) may not be refilled. Controlled substances in schedules three, four, and five (CIII, CIV, CV) may be refilled, if authorized by the prescriber, up to five times within 6 months of the original filling of the prescription. Refills cannot be provided in advance of the number of days of supply obtained on a previous fill for that medication.

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Do you compound allergy vaccines?

We fill prescriptions for allergy vaccines, but only if prescribed by veterinarians at CUHA. We cannot fill allergy vaccine prescriptions for external veterinarians.

Allergy vaccine orders are custom compounded for your pet, and are sent to an external compounding facility.  It may take up to several weeks for your order to be processed.  Your order must be paid for in advance and we will call you when it is ready.

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Special Circumstances

When will my prescription be ready?

We try to fill all new prescriptions as we receive them and generally, prescriptions may be picked up at the pharmacy within a couple of hours.   If at all possible, try to give us at least 24 hours notice for a refill.  Medications that are compounded, that need to be ordered, or otherwise require special handing may take longer.

Packages that are shipped via US Postal Service priority mail leave the pharmacy on Mondays through Fridays at 11:00am.  The cut off time for FedEx is 3:00pm.  We do not ship on holidays or weekends.

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Can I get a smaller quantity of medicine than the veterinarian prescribed?

Yes. However, when we reduce the quantity on a prescription, that reduction applies for the life of the prescription. In other words, each subsequent refill will be at the reduced quantity, and we cannot increase the number of refills to make up the difference.

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Can I get a larger quantity of medicine than the veterinarian prescribed?

No. We can dispense only to a maximum, the quantity prescribed by your veterinarian. However, if refills are authorized, we may provide multiple refills at one time if the prescription is not for a controlled substance.

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Can I get my pet’s prescription filled at my local pharmacy?

You may have any prescription filled at any pharmacy that you choose. However, keep in mind that a human pharmacy will not stock medications approved only for veterinary use. Also, not all pharmacies will provide custom ordered compounded medications.

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Do you sell over the counter products?

Yes, we have a limited number of over the counter items available, including flea and tick products, anti-arthritics for bone and joint health, nutritional supplements, oral care products, and artificial tear products.

More information can be found here:

http://www.vet.cornell.edu/hospital/Services/Pharmacy/counter.cfm

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Do I need a prescription to get heartworm preventative medication?

Yes. All heartworm medications require a prescription.

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Do you sell pet food?

Yes. We have a limited selection of prescription pet food.

Pet Food Policy:

Pet food orders received prior to 11:30am will be available after 2:00 pm of that day. Orders received after 11:30am will not be available until after 2:00 pm of the next day. Due to limited storage space, a maximum of three cases of canned food and three bags of dry food may be ordered at one time. Food not picked up within seven days of ordering will be restocked in the warehouse. Pet food may only be returned for credit if the patient either will not eat or will not tolerate the food. The client MUST return the food within 30 days of the dispense date.

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Can I return unused and unneeded medications to your pharmacy? Can I get a credit for returned medications?

Because of the potential for tampering and incorrect storage, New York state public health law does not allow us to accept medications for return once they have left our pharmacy, even if the container is intact an unopened. If you would like to bring small amounts of unused medication to us for disposal we would be happy to accept it, though we cannot provide any type of monetary credit.

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Paying For Prescriptions

What options do you accept for paying for my pet’s medications?

We accept cash, checks, VISA, Master card, and Discover. We do not accept American Express. We do NOT keep credit card information on file.

Payment must be received in advance before items will be shipped. If you wish to pay by check, please plan in advance and we will ship your order when your check is received.

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Do you accept insurance?

No. We do not bill to third party payers. However, we will provide you with a detailed receipt which you can use to submit a claim on your own.

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Do you offer discounted prices for buying in bulk?

No. We do not discount the price of medications when buying a larger quantity.

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Do you offer discounts on prescription prices for Cornell Employees?

No. Cornell employees, everyone in fact, pays the same prices for all of our medications and other products.

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What if I feel that I cannot afford my pet’s medication?

We feel that our pricing is competitive and fair. Please feel free to ask about the price of any medication. We want you to be able to make a well informed decision and we certainly understand that taking care of a pet is a big responsibility that can at times get to be expensive.

Please tell us if you are uncertain about your ability to pay for your pet's medication. There may alternative options that you can explore rather than to have your pet go without.

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