Clients and Veterinarians
Routines have been modified to adhere to COVID-19 safety precautions. Call ahead for instructions on bringing your animal in for veterinary care.
Last update: March 25 2021
Hospital Operating Status
|
HOSPITAL |
LOCATION |
STATUS |
TELEMED |
NOTES |
PHONE |
|
Ithaca, NY |
Open |
Yes |
Telemed available from select services |
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|
Ithaca, NY |
Open |
||||
|
Ithaca, NY |
Open |
||||
|
Ithaca, NY |
Open |
||||
|
Ithaca, NY |
Open |
Native Wildlife Only |
|||
|
Elmont, NY |
Open |
|
|||
|
Stamford, CT |
Open |
||||
|
Open |
Services Operating Status
|
SERVICE |
STATUS |
NOTES |
CONTACT |
|
OPEN |
|
||
|
ONSITE TEMP UNAVAILABLE |
|
email sheltermedicine@cornell.edu for remote assistance |
|
|
OPEN |
Curbside pickup and mail service only |
How to pick-up a pharmacy order:
-
Hours:
Monday-Friday 9 a.m. - 5 p.m.
Saturdays 9 a.m. - 12 p.m. - Submit payment for the order prior to arrival.
- Upon arrival, remain in your vehicle and call (607) 253-3060 and select option
- Stay outside, and practice social distancing until a staff member places your order in the vestibule.
- Only one person is permitted in the vestibule at a time. Please wait until staff vacate the vestibule before entering.
- Identify your name and pet’s name on the bag/s in the yellow pharmacy pick-up bin and collect the order.
Missing items? Go back to your vehicle, call 607.253.3231 and select option #2.
For Clients
Staying Safe Together: What to expect (instructions below are specific to the hospitals in Ithaca)
Know before you go:
Yes, we’re open! We have protective protocols in place to safeguard you, your animal, and our staff.
- Face masks covering mouth and nose are required.
- Please respect all signs and instructions for social distancing, use of masks, and building entry. They help keep everyone safe, including you.
- Remember to bring a cell phone and charger to enable us to communicate with you.
- Payment options are limited to credit or debit cards only. We cannot accept cash or check.
- Be patient if you experience a delay. We’re working hard to see every animal in a timely manner – and give each the great healthcare you depend upon us to provide. COVID-19 makes that a little bit more complicated, for us as well as for you. With kindness and empathy, we’ll get through this together.
Upon arrival for drop-off or pick-up:
- Remain in the vehicle and call the phone number posted in front of your parking spot or on the hospital entrance. Follow the prompts.
- You will be asked the COVID-19 screening questions and then receive further instruction on how to bring your animal into the hospital or how your animal will be collected from you using curbside leash or lead hand-off.
- Six feet of social distancing will be attempted whenever possible.
- The primary means of communicating between clients and veterinarians/hospital staff about your animal will be through telephone calls. Telemedicine is also available from select services.
Companion Animal Hospital Specialty and Emergency – Winter
In an effort to keep everyone safe from COVID-19 and the elements of winter the Companion Animal Hospital has adjusted protocol to accommodate drop off indoors.
Please read carefully:
- Upon arrival call 607.253.3060 option #3 for drop off, option #4 for pick-up, or #0 for after regular business hours
Drop-Off
607.253.3060 option #3 or #0 after regular business hours
- You will be asked the COVID-19 screening questions.
- Once cleared and fully masked, you may bring your animal to the hospital entrance where a staff greeter will meet you and your pet.
-
For Small to medium sized dogs:
- Help your dog into a drop off kennel.
- Lock kennel.
- Affix provided patient identification.
- Remove personal leash and collar.
-
For large dogs:
- A leash hand off will occur between you and our staff greeter.
- Personal leash and collar will be removed from the dog and returned to you.
- Affix provided patient identification.
-
Cats and exotic pets:
- Are required to be in carriers at all times.
- Place your cat or exotic pet in its carrier in a drop off kennel.
- Affix provided patient identification.
- Return to your vehicle, keep your phone on. We will call you to discuss your pet’s health and next steps.
Pick – up
607.253.3060 option #4 or #0 after regular business hours
- You will be transferred or asked to call our discharge office for payment.
- Our client service representative will process payment for your pets visit over the phone.
- Please let the client service representative know what space you are parked in.
- Remain in your vehicle.
- Our staff greeters will bring your pet to you.
- The clinician will review all discharge instructions and answer any questions you have over the phone.
Special Hotel Rates
Nearby hotels have generously offered special day rates for CUHA clients to stay in a safe and comfortable room, with all of the hotel amenities, while they wait for their animal to be discharged from the hospital.
Telemedicine
CUHA has expanded remote care capabilities for select aspects of our practice through telemedicine consults. It’s important to know: Emergency care cannot be performed using telemedicine. For emergencies call 607.253.3060 right away.
Useful Links
For Veterinarians
Referrals
- Referral portal CUHA rVet Connect
- Pharmacy: Veterinarians may call in new prescriptions or authorize refills by calling (607) 253-3231 and selecting option 1.
Veterinary community meetings
When important topics arise, we host a meeting for veterinary professionals to provide current information related to COVID-19 as well as a space to share our experiences as we continue to navigate the pandemic together.
Useful Links
- AVMA resource page
- NYSVMS COVID Resource Page for Members
- Animal Health Diagnostic Center Veterinary Support Services: Email vetsupport@cornell.edu
- Cornell Center for Veterinary Business & Entrepreneurship has created a veterinary business resource page
- AAEP resources for equine veterinarians
- Coronavirus updates from the Baker Institute for Animal Health
- Coronavirus updates from the Cornell Feline Health Center
