Routines have been modified to adhere to COVID-19 safety precautions. Call ahead for instructions on bringing your animal in for veterinary care.

Last update: 09/28/2020

Hospital Operating Status

HOSPITAL	LOCATION	STATUS	TELEMED	NOTES	PHONE
Companion Animal Hospital	ITHACA, NY	OPEN	YES	Telemed available from select services	607-253-3060
Small Animal Community Practice	ITHACA, NY	OPEN			607-253-2300
Equine Hospital	ITHACA, NY	OPEN			607-253-3100
Nemo Farm Animal Hospital	ITHACA, NY	OPEN			607-253-3100
Janet L. Swanson Wildlife Hospital	ITHACA, NY	OPEN		Native Wildlife Only	607-253-3060
Cornell Ruffian Equine Specialists	ELMONT, NY	OPEN	YES		516-488-4510
Cornell University Veterinary Specialists	STAMFORD, CT	OPEN			203-595-2777
Ambulatory and Production Medicine	25 Mile Radius of ITHACA, NY	OPEN			607-253-3140

Services Operating Status

SERVICE	STATUS	NOTES	CONTACT
Animal Health Diagnostic Center	OPEN		607-253-3900
Maddie’s Shelter Medicine Program	ONSITE TEMP UNAVAILABLE		email sheltermedicine@cornell.edu for remote assistance
Pharmacy	OPEN	Curbside pickup and mail service only	607-253-3231

How to pick-up a pharmacy order: 

1. Hours:
     Monday-Friday 9 a.m. - 5 p.m.
     Saturdays 9 a.m. - 12 p.m.                          
2. Submit payment for the order prior to arrival.                                   
3. Upon arrival, remain in your vehicle and call (607) 253-3060 and select option 
4. Stay outside, and practice social distancing until a staff member places your order in the vestibule. 
5. Only one person is permitted in the vestibule at a time. Please wait until staff vacate the vestibule before entering.                               
6. Identify your name and pet’s name on the bag/s in the yellow pharmacy pick-up bin and collect the order.          

Missing items? Go back to your vehicle, call (607) 253-3231 and select option #2.

For Clients

What to expect (instructions below are specific to the hospitals in Ithaca)

Know before you go:

• Face masks covering mouth and nose are required.
• Leave your animal's personal items at home or in your vehicle. Items including food, medications, blankets, toys, collars, leashes, lead ropes, etc. will be provided while your animal is in the hospital.
• Remember to bring a cell phone and charger to enable us to communicate with you.
• Payment options are limited to credit or debit cards only. We cannot accept cash or check.

Upon arrival for drop-off or pick-up:

• Clients are not permitted to enter the hospital. There is no public access to hospital restrooms, our staff will direct you to the closest facilities.
• Upon arrival, remain in the vehicle and call the phone number posted in front of your parking spot or on the hospital entrance. Follow the prompts.
• You will be asked the COVID-19 screening questions and then receive further instruction on how your animal will be collected from or returned to you using curbside leash or lead hand-off. Owners of exotic pets and cats may be asked to drop-off or pick-up carriers in the vestibule.
• Six feet of social distancing will be attempted whenever possible.
• The primary means of communicating between clients and veterinarians/hospital staff about your animal will be through telephone calls. Telemedicine is also available from select services.

Why can’t I come in with my pet? 

Special Hotel Rates

Nearby hotels have generously offered special day rates for CUHA clients to stay in a safe and comfortable room, with all of the hotel amenities, while they wait for their animal to be discharged from the hospital.

Telemedicine (CVM Internal Link)

CUHA has expanded remote care capabilities for select aspects of our practice through telemedicine consults. It’s important to know: Emergency care cannot be performed using telemedicine. For emergencies call (607) 253-3060 right away.

Useful Links

• If you have pets┃COVID-19┃CDC
• AVMA COVID-19 FAQ for pet owners 

For Veterinarians

Referrals

• Referral portal CUHA rVet Connect
• Pharmacy: Veterinarians may call in new prescriptions or authorize refills by calling (607) 253-3231 and selecting option 1. 

Veterinary community meetings

We invite veterinary professionals to join our monthly meetings, which provide current information related to COVID-19 as well as a space to share our experiences as we continue to navigate this pandemic together.

Next meeting: Thursday November 12 at 6 p.m.

Useful Links

• AVMA resource page
• Animal Health Diagnostic Center Veterinary Support Services: Email vetsupport@cornell.edu
• Cornell Center for Veterinary Business & Entrepreneurship has created a veterinary business resource page
• AAEP resources for equine veterinarians
• Coronavirus updates from the Baker Institute for Animal Health
• Coronavirus updates from the Cornell Feline Health Center