Clients & Veterinarians
Hospitals Open
  • Clients: Patient intake and pickup occurring curbside and in the lobby. Bring a phone to discuss your animal’s healthcare with our team.
  • Pharmacy: Curbside & mail service only.
  • Veterinarians: Informative meetings and resources provided to support the veterinary community in delivering services during the pandemic.
In-Person & Online

Faculty & Staff
In-Person & Online

Cornell University and the College of Veterinary Medicine are closely monitoring the ongoing coronavirus (COVID-19) outbreak.

What's New?

  • (Mar 24 2021) The COVID-19 Proof of Vaccination Process is now available through the Daily Check and allows all faculty, staff and students to easily upload proof of vaccination
  • (Mar 18 2021) New hours at CVM testing site from March 8
  • (Mar 18 2021) Faculty & Staff Travel: At this time, the CVM return-to-campus policy is not different for those who are/are not vaccinated.

Clients and Veterinarians

Routines have been modified to adhere to COVID-19 safety precautions. Call ahead for instructions on bringing your animal in for veterinary care.

Last update: March 25 2021

Hospital Operating Status







Companion Animal Hospital

Ithaca, NY



Telemed available from select services


Small Animal Community Practice

Ithaca, NY



Equine Hospital

Ithaca, NY



Nemo Farm Animal Hospital

Ithaca, NY



Janet L. Swanson Wildlife Hospital

Ithaca, NY


Native Wildlife Only


Cornell Ruffian Equine Specialists 

Elmont, NY



Cornell University Veterinary Specialists 

Stamford, CT



Ambulatory and Production Medicine

25 mile radius of Ithaca, NY 



Services Operating Status





Animal Health Diagnostic Center



Maddie’s Shelter Medicine Program


email for remote assistance



Curbside pickup and mail service only 


How to pick-up a pharmacy order: 

  1. Hours:
      Monday-Friday 9 a.m. - 5 p.m.
      Saturdays 9 a.m. - 12 p.m.                          
  2. Submit payment for the order prior to arrival.                                   
  3. Upon arrival, remain in your vehicle and call (607) 253-3060 and select option 
  4. Stay outside, and practice social distancing until a staff member places your order in the vestibule. 
  5. Only one person is permitted in the vestibule at a time. Please wait until staff vacate the vestibule before entering.                               
  6. Identify your name and pet’s name on the bag/s in the yellow pharmacy pick-up bin and collect the order.

Missing items? Go back to your vehicle, call 607.253.3231 and select option #2.

For Clients

Staying Safe Together: What to expect (instructions below are specific to the hospitals in Ithaca)

Know before you go:

Yes, we’re open! We have protective protocols in place to safeguard you, your animal, and our staff.

  • Face masks covering mouth and nose are required.
  • Please respect all signs and instructions for social distancing, use of masks, and building entry. They help keep everyone safe, including you.
  • Remember to bring a cell phone and charger to enable us to communicate with you.
  • Payment options are limited to credit or debit cards only. We cannot accept cash or check.
  • Be patient if you experience a delay. We’re working hard to see every animal in a timely manner – and give each the great healthcare you depend upon us to provide. COVID-19 makes that a little bit more complicated, for us as well as for you. With kindness and empathy, we’ll get through this together.

Upon arrival for drop-off or pick-up:

  • Remain in the vehicle and call the phone number posted in front of your parking spot or on the hospital entrance. Follow the prompts.
  • You will be asked the COVID-19 screening questions and then receive further instruction on how to bring your animal into the hospital or how your animal will be collected from you using curbside leash or lead hand-off.
  • Six feet of social distancing will be attempted whenever possible.
  • The primary means of communicating between clients and veterinarians/hospital staff about your animal will be through telephone calls. Telemedicine is also available from select services.

Companion Animal Hospital Specialty and Emergency – Winter

In an effort to keep everyone safe from COVID-19 and the elements of winter the Companion Animal Hospital has adjusted protocol to accommodate drop off indoors.

Please read carefully:

  • Upon arrival call 607.253.3060 option #3 for drop off, option #4 for pick-up, or #0 for after regular business hours

607.253.3060 option #3 or #0 after regular business hours

  • You will be asked the COVID-19 screening questions.
  • Once cleared and fully masked, you may bring your animal to the hospital entrance where a staff greeter will meet you and your pet.
  • For Small to medium sized dogs:
    • Help your dog into a drop off kennel.
    • Lock kennel.
    • Affix provided patient identification.
    • Remove personal leash and collar.
  • For large dogs:
    • A leash hand off will occur between you and our staff greeter.
    • Personal leash and collar will be removed from the dog and returned to you.
    • Affix provided patient identification.
  • Cats and exotic pets:
    • Are required to be in carriers at all times.
    • Place your cat or exotic pet in its carrier in a drop off kennel.
    • Affix provided patient identification.
  • Return to your vehicle, keep your phone on. We will call you to discuss your pet’s health and next steps.

Pick – up
607.253.3060 option #4 or #0 after regular business hours

  • You will be transferred or asked to call our discharge office for payment. 
  • Our client service representative will process payment for your pets visit over the phone.
  • Please let the client service representative know what space you are parked in.
  • Remain in your vehicle. 
  • Our staff greeters will bring your pet to you.
  • The clinician will review all discharge instructions and answer any questions you have over the phone. 

Special Hotel Rates

Nearby hotels have generously offered special day rates for CUHA clients to stay in a safe and comfortable room, with all of the hotel amenities, while they wait for their animal to be discharged from the hospital.

Courtesy Hotel Listing

For a complete listing of places to stay and other information about our area check out Visit Ithaca - Lodging

Hotel listing - special offers 

Name Location Comments Phone

Estimated Rates

Subject to change

Amazing Grace Bed and Breakfast 136 Hunt Hill Rd Accepts friendly Pets/Horses

607.539.1163 for reservations

607.229.8636 cell

Call for daily/weekly specials
Best Western University Inn 1020 Ellis Hollow Road Accepts Pets (With a Deposit) 607.272.6100

Special rates for clients coming to town for veterinary emergencies during COVID-19:

Day rate at $39.00 for anyone who would like a place to stay while they wait for their animal.

Overnight rate at $79.00

Free wireless, access to 4 restaurants and grocery store, hotel is located 1/2 mile from the hospital.

Quality Inn 356 Elmira Rd Accepts Pets (With a Deposit) 607.272.0100 $98-180
Courtyard by Marriott 29 Thornwood Dr Accepts Pets (With a Deposit) 607.330.1000 $179-399
Embassy Inn Route 366 NO Pets 607.272.3721 $95-135
Grayhaven Motel 657 Elmira Rd Accepts Pets 607.272.6434 $75-160
Hampton Inn 337 Elmira Rd Accepts Pets 607.277.5500 15% Discount on room Rate
Hilton Garden Inn 130 E Seneca Pl Temporarily allowing pets during the COVID-19 crisis

As for the Vet Hospital rate

Special rates for clients coming to town for veterinary emergencies during COVID-19:

Day rate at $59 for anyone who would like a place to stay while they wait for their animal. Comfortable access to a bathroom, WiFi, food, and rest.

Over night rate at $109

Hotel Ithaca 222 S Cayuga St NO Pets 607.272.1000 $189-400
Homewood Suites by Hilton 36 Cinema Dr Accepts Pets 607.266.0000 $100-180
Ithaca Marriott Downtown on the Commons 120 South Aurora St NO Pets 607.272.2222 $159-204
La Tourelle 1150 Danby Road (96B) 5 pet friendly rooms ​​ 607.273.2734 $170-465
Meadow Court Inn 529 S Meadow St Accepts Pets (With a Deposit) 607.273.3885 $89-300
Rodeway Inn & Suites 654 Elmira Rd Accepts Pets (With a Deposit) 607.272.5252 $79-250
Super 8 400 S Meadow St NO Pets 607.273.8088 $101-350


CUHA has expanded remote care capabilities for select aspects of our practice through telemedicine consults. It’s important to know: Emergency care cannot be performed using telemedicine. For emergencies call 607.253.3060 right away.

Useful Links

For Veterinarians


  • Referral portal CUHA rVet Connect
  • Pharmacy: Veterinarians may call in new prescriptions or authorize refills by calling (607) 253-3231 and selecting option 1. 

Veterinary community meetings

When important topics arise, we host a meeting for veterinary professionals to provide current information related to COVID-19 as well as a space to share our experiences as we continue to navigate the pandemic together.

Previous meetings

Useful Links