At-A-Glance
Clients & Veterinarians
Hospitals Open
  • Clients: Patient intake and pickup occurring curbside and in the lobby. Bring a phone to discuss your animal’s healthcare with our team.
  • Pharmacy: Curbside & mail service only
  • Veterinarians: Monthly virtual meetings sharing information and support on COVID-19 related topics.
Students
In-Person & Online

Faculty & Staff
In-Person & Online

Cornell University and the College of Veterinary Medicine are closely monitoring the ongoing coronavirus (COVID-19) outbreak.

What's New?

  • (Jan 25 2021) In an effort to keep everyone safe from COVID and the elements of winter, the Companion Animal Hospital has adjusted protocol to accommodate pet drop off in the lobby.
  • (Jan 25 2021) Vaccine updates
  • (Jan 22 2021) New Hours at CVM testing site (Jan 23 – Feb 12)
  • (Nov 13 2020) Updates to CVM Travel Policy (CVM Internal Resource)
  • (Oct 28 2020) Quick Guide Course Leaders (CVM Internal Resource) This document provides a concise summary of course planning topics to help D.V.M. course leaders prepare for the spring 2021 semester.

Clients and Veterinarians

Routines have been modified to adhere to COVID-19 safety precautions. Call ahead for instructions on bringing your animal in for veterinary care.

Last update: Jan 25 2021

Hospital Operating Status

HOSPITAL

LOCATION

STATUS

TELEMED

NOTES

PHONE

Companion Animal Hospital

Ithaca, NY

Open

Yes

Telemed available from select services

607.253.3060

Small Animal Community Practice

Ithaca, NY

Open

607.253.2300

Equine Hospital

Ithaca, NY

Open

607.253.3100

Nemo Farm Animal Hospital

Ithaca, NY

Open

607.253.3100

Janet L. Swanson Wildlife Hospital

Ithaca, NY

Open

Native Wildlife Only

607.253.3060

Cornell Ruffian Equine Specialists 

Elmont, NY

Open

516.488.4510

Cornell University Veterinary Specialists 

Stamford, CT

Open

203.595.2777

Ambulatory and Production Medicine

25 mile radius of Ithaca, NY 

Open

607.253.3140

Services Operating Status

SERVICE

STATUS

NOTES

CONTACT

Animal Health Diagnostic Center

OPEN

607.253.3900

Maddie’s Shelter Medicine Program

ONSITE TEMP UNAVAILABLE 

email sheltermedicine@cornell.edu for remote assistance

Pharmacy

OPEN

Curbside pickup and mail service only 

607.253.3231

How to pick-up a pharmacy order: 

  1. Hours:
      Monday-Friday 9 a.m. - 5 p.m.
      Saturdays 9 a.m. - 12 p.m.                          
  2. Submit payment for the order prior to arrival.                                   
  3. Upon arrival, remain in your vehicle and call (607) 253-3060 and select option 
  4. Stay outside, and practice social distancing until a staff member places your order in the vestibule. 
  5. Only one person is permitted in the vestibule at a time. Please wait until staff vacate the vestibule before entering.                               
  6. Identify your name and pet’s name on the bag/s in the yellow pharmacy pick-up bin and collect the order.

Missing items? Go back to your vehicle, call 607.253.3231 and select option #2.

For Clients

Staying Safe Together: What to expect (instructions below are specific to the hospitals in Ithaca)

Know before you go:

Yes, we’re open! We have protective protocols in place to safeguard you, your animal, and our staff.

  • Face masks covering mouth and nose are required.
  • Please respect all signs and instructions for social distancing, use of masks, and building entry. They help keep everyone safe, including you.
  • Remember to bring a cell phone and charger to enable us to communicate with you.
  • Payment options are limited to credit or debit cards only. We cannot accept cash or check.
  • Be patient if you experience a delay. We’re working hard to see every animal in a timely manner – and give each the great healthcare you depend upon us to provide. COVID-19 makes that a little bit more complicated, for us as well as for you. With kindness and empathy, we’ll get through this together.

Upon arrival for drop-off or pick-up:

  • Remain in the vehicle and call the phone number posted in front of your parking spot or on the hospital entrance. Follow the prompts.
  • You will be asked the COVID-19 screening questions and then receive further instruction on how to bring your animal into the hospital or how your animal will be collected from you using curbside leash or lead hand-off.
  • Six feet of social distancing will be attempted whenever possible.
  • The primary means of communicating between clients and veterinarians/hospital staff about your animal will be through telephone calls. Telemedicine is also available from select services.

Companion Animal Hospital Specialty and Emergency – Winter

In an effort to keep everyone safe from COVID-19 and the elements of winter the Companion Animal Hospital has adjusted protocol to accommodate drop off indoors.

Please read carefully:

  • Upon arrival call 607.253.3060 option #3 for drop off, option #4 for pick-up, or #0 for after regular business hours

Drop-Off
607.253.3060 option #3 or #0 after regular business hours

  • You will be asked the COVID-19 screening questions.
  • Once cleared and fully masked, you may bring your animal to the hospital entrance where a staff greeter will meet you and your pet.
  • For Small to medium sized dogs:
    • Help your dog into a drop off kennel.
    • Lock kennel.
    • Affix provided patient identification.
    • Remove personal leash and collar.
  • For large dogs:
    • A leash hand off will occur between you and our staff greeter.
    • Personal leash and collar will be removed from the dog and returned to you.
    • Affix provided patient identification.
  • Cats and exotic pets:
    • Are required to be in carriers at all times.
    • Place your cat or exotic pet in its carrier in a drop off kennel.
    • Affix provided patient identification.
  • Return to your vehicle, keep your phone on. We will call you to discuss your pet’s health and next steps.

Pick – up
607.253.3060 option #4 or #0 after regular business hours

  • You will be transferred or asked to call our discharge office for payment. 
  • Our client service representative will process payment for your pets visit over the phone.
  • Please let the client service representative know what space you are parked in.
  • Remain in your vehicle. 
  • Our staff greeters will bring your pet to you.
  • The clinician will review all discharge instructions and answer any questions you have over the phone. 

Special Hotel Rates

Nearby hotels have generously offered special day rates for CUHA clients to stay in a safe and comfortable room, with all of the hotel amenities, while they wait for their animal to be discharged from the hospital.

Courtesy Hotel Listing

For a complete listing of places to stay and other information about our area check out Visit Ithaca - Lodging

Hotel listing - special offers 
 

Name Location Comments Phone

Estimated Rates

Subject to change

Amazing Grace Bed and Breakfast 136 Hunt Hill Rd Accepts friendly Pets/Horses

607.539.1163 for reservations

607.229.8636 cell

Call for daily/weekly specials
Best Western University Inn 1020 Ellis Hollow Road Accepts Pets (With a Deposit) 607.272.6100

Special rates for clients coming to town for veterinary emergencies during COVID-19:

Day rate at $39.00 for anyone who would like a place to stay while they wait for their animal.

Overnight rate at $79.00

Free wireless, access to 4 restaurants and grocery store, hotel is located 1/2 mile from the hospital.

Quality Inn 356 Elmira Rd Accepts Pets (With a Deposit) 607.272.0100 $98-180
Courtyard by Marriott 29 Thornwood Dr Accepts Pets (With a Deposit) 607.330.1000 $179-399
Embassy Inn Route 366 NO Pets 607.272.3721 $95-135
Grayhaven Motel 657 Elmira Rd Accepts Pets 607.272.6434 $75-160
Hampton Inn 337 Elmira Rd Accepts Pets 607.277.5500 15% Discount on room Rate
Hilton Garden Inn 130 E Seneca Pl Temporarily allowing pets during the COVID-19 crisis

607.277.8900
As for the Vet Hospital rate

Special rates for clients coming to town for veterinary emergencies during COVID-19:

Day rate at $59 for anyone who would like a place to stay while they wait for their animal. Comfortable access to a bathroom, WiFi, food, and rest.

Over night rate at $109

Hotel Ithaca 222 S Cayuga St NO Pets 607.272.1000 $189-400
Homewood Suites by Hilton 36 Cinema Dr Accepts Pets 607.266.0000 $100-180
Ithaca Marriott Downtown on the Commons 120 South Aurora St NO Pets 607.272.2222 $159-204
La Tourelle 1150 Danby Road (96B) 5 pet friendly rooms ​​ 607.273.2734 $170-465
Meadow Court Inn 529 S Meadow St Accepts Pets (With a Deposit) 607.273.3885 $89-300
Rodeway Inn & Suites 654 Elmira Rd Accepts Pets (With a Deposit) 607.272.5252 $79-250
Super 8 400 S Meadow St NO Pets 607.273.8088 $101-350

Telemedicine

CUHA has expanded remote care capabilities for select aspects of our practice through telemedicine consults. It’s important to know: Emergency care cannot be performed using telemedicine. For emergencies call 607.253.3060 right away.

Useful Links

For Veterinarians

Referrals

  • Referral portal CUHA rVet Connect
  • Pharmacy: Veterinarians may call in new prescriptions or authorize refills by calling (607) 253-3231 and selecting option 1. 

Veterinary community meetings

We invite veterinary professionals to join our monthly meetings, which provide current information related to COVID-19 as well as a space to share our experiences as we continue to navigate this pandemic together.

Previous meetings

Useful Links