Maddie's® Shelter Medicine Program

Saving lives through science, leadership, and service.

Shelter Consultation Services

*Due to Cornell University's new travel restrictions related to COVID-19, we are unable to travel for on-site shelter consultations at this time. Please continue to email us at for remote assistance. Thank you. 

We welcome consultations with shelters!

Maddie's® Shelter Medicine Program at Cornell offers a range of consultative services, both remote and on-site, to shelters. We are also happy to help with interpretation and application of diagnostic testing submitted by shelters through the AHDC at Cornell. We provide email, telephone, and in-shelter consultations.

Email and Phone Consultations

Annually MSMP at Cornell responds to over 100 email and phone consultations. Shelter-related topics include disease management, shelter medicine and care protocols, treatment of animals, facility design, and guidelines and advice pertaining to COVID-19 and shelters.  

To ask a shelter-related question, please email us at and include your contact information (name, organization, email, phone, etc.). A member of our team will respond to your request within 24 hours M-F.

Outbreak Response Assistance

If you are experiencing what seems to be a disease outbreak in your shelter, please email us at with the work OUTBREAK in the subject line. Include a description of why you are contacting us along with your contact information (name, organization, email, phone, etc.). A member of our veterinary staff will respond to you ASAP. 

We do not charge for general email or telephone consultations.

On-site Shelter Consultations 

Our consultations in shelters involve either targeted consults or full shelter health evaluations resulting in a written report of our findings and recommendations. There are charges for on-site consulations which include our travel costs (travel, lodging and food) and a professional fee. In  recognition that shelters have limited resources, our fees are nominal and we work to provide services to all types of organizations regardless of budget.

Targeted consults: if you are experiencing a particular problem (such as an outbreak of disease) or you wish to improve specific aspects of animal care (such as reducing the incidence of a particular disease or improving your behavioral wellness program), we will visit your facility to investigate and make written recommendations to address the problem/issue. 

Comprehensive shelter health evaluations: If you would like us to evaluate your health- or behavior-related program overall, we conduct comprehensive shelter evaluations.

Our range of services can include recommendations regarding:

Outbreak investigation
Cleaning and disinfection
Health-related protocols regarding:
  • Vaccination
  • Intake
  • Euthanasia
  • Nutrition
  • Foster care
  • Parasite control
  • Disease surveillance
  • Animal and staff traffic patterns
  • Disease testing
Case management in the shelter
Evaluation and management of shelter statistics
Shelter design
Behavior-related protocols regarding:
  • Canine and feline behavior assessment
  • Behavior modification in the shelter
  • Dog training
  • Enrichment
  • Stress management for dogs and cats