Maddie's® Shelter Medicine Program

Saving lives through science, leadership, and service.

Shelter Consultation Services

We welcome consultations with shelters!

Maddie's® Shelter Medicine Program at Cornell offers a range of population and organizational level consultations to shelters and rescues.  We are happy to help with topics such as preventive medicine protocols, infectious disease management, shelter staff training, outbreak management, shelter facilities, and animal welfare issues.  Additionally we can assist with interpretation and application of diagnostic testing submitted by shelters through the AHDC at Cornell. We provide email, telephone, and in-shelter consultations.

Email and Phone Consultations

Annually MSMP at Cornell responds to over 100 email and phone consultations. Shelter-related topics include disease management, shelter medicine and care protocols, treatment of animals, facility design, and guidelines and advice pertaining to COVID-19 and shelters.  

To ask a shelter-related question, please email us at and include your contact information (name, organization, email, phone, etc.). A member of our team will respond to your request within 24 hours M-F.

Outbreak Response Assistance

If you are experiencing what seems to be a disease outbreak in your shelter, please email us at with the work OUTBREAK in the subject line. Include a description of why you are contacting us along with your contact information (name, organization, email, phone, etc.). A member of our veterinary staff will respond to you ASAP. 

We do not charge for general email or telephone consultations.

On-site Shelter Consultations 

Our consultations in shelters involve either targeted consults or full shelter health evaluations resulting in a written report of our findings and recommendations. There are charges for on-site consultations which include our travel costs (travel, lodging and food) and a professional fee. In  recognition that shelters have limited resources, our fees are nominal and we work to provide services to all types of organizations regardless of budget.

Targeted consults: if you are experiencing a particular problem (such as an outbreak of disease) or you wish to improve specific aspects of animal care (such as reducing the incidence of a particular disease or improving your behavioral wellness program), we will visit your facility to investigate and make written recommendations to address the problem/issue. 

Comprehensive shelter health evaluations: If you would like us to evaluate your shelter program overall, we recommend a comprehensive shelter evaluation.

Examples of consultation topics:

Outbreak investigation
Cleaning and disinfection
Health-related protocols
Behavior-related protocols
Evaluation and management of shelter metrics
Shelter design or renovation
Life-saving programs (foster, adoption, transport, spay/neuter clinic, etc.)

To request an on-site shelter consultation, please complete the following form: