I cannot find my username and password. What do I do?
Reach out to a Cornell University Hospital for Animals representative at 607.253.3044 or email@example.com, and we will resend your hospital a Welcome Email. This email will give you your username and a temporary password to use to login to CUHA rVet Connect. Once you enter the temporary password, it will prompt you to change it to a password of your choice. Please note, every username and password are issued per clinic, not per individual. Make sure everyone at your hospital is aware of the updated username and password.
Can I change my username?
Your username is much like a social security number and cannot be revised. It is the way the portal is able to uniquely identify your hospital in the system.
If I forgot my password can I reset it myself?
You have to know your password to be able to reset it or change it due to security measures. If you need to reset it, reach out to a Cornell University Hospital for Animals representative at 607.253.3044 or firstname.lastname@example.org
, and we will resend your hospital a Welcome Email
. This email will give you your username (cannot be changed) and a temporary password to use to login to the portal.
eReferrals and Prior Referrals
My hospital doesn’t use electronic records. Can I still submit referrals through the portal?
Yes. On the final step of the referring process, you can choose another method of transferring the records over to the specialty hospital including, faxing.
How do I use auto-fill?
Your hospital must be using one of the following practice management systems to request auto-fill integration: Cornerstone Software, AVImark Software, or ImproMed Infinity Software. Get started here.
Am I able to upload images or records to CUHA rVet Connect?
Yes! On the final step of the referring process, you will have the option to attach records from your computer directly to CUHA rVetConnect.
Can I attach more than one document to the eReferral submission?
Yes, but you must add one attachment at a time. To do this, select the file you wish to attach then click the Upload button. This will successfully attach your file to the eReferral. Repeat this process for as many documents as you’d like.
Why am I not seeing all of my referrals in the Prior Referrals tab?
For this particular feature, CUHA rVet Connect only keeps track of referrals that are submitted through the portal. If you refer a patient through calling, email, etc. the referral will not appear in this tab. If you’d like to take advantage of having your referrals be organized into an almost “virtual filing cabinet” of sorts, make sure you are submitting referrals through the portal!
Can I update a referral after it is already submitted?
Absolutely! If you submitted the referral through the portal, you can access the referral in the Patient Referrals tab. Here, you can choose to edit the referral and update it with additional information. Our Client Services Representatives wll receive and email notification letting them know the referral has been updated with new information.
Patient Chart and Automatic Notifications
When do records and reports show up on the portal?
Patient records & reports must be finalized by the DVM seeing the patient before they will upload to the portal. The portal syncs with our ezyVet software system daily to pull any new finalized patient records or reports. They are then uploaded into the portal to be able to view.
What do I do if I am unable to open a patient document within the portal for viewing or if it says pending?
Please notify us if you are unable to view a document that says it is open for viewing. If you notice documents saying that they are pending after 48 hours, please notify us so that we can ensure that the record is finalized and sent to you.
How long will these documents be up on the portal?
Patients remain active for 6 months on the portal. If you would like access after that time, please give us a call and we will email the patient’s medical note.
Why am I receiving notifications about some documents but not others?
First and foremost, make sure you always double check your spam folder for an automatic notification from the portal.
If it is not there, double check your notification settings under your Profile and Settings tab in the portal to ensure your fax and email information are correct and up to date.
Lastly, check the portal online for a record you think may be missing. Documents including Medical Notes and attachments will automatically be sent out through the notification system. Cornell University Hospital for Animals may include labs or images as attachments, which in those cases, those attachments would automatically be sent to your practice. If you find our Clinical Summary or Attachments in the portal and you were not alerted via email, please contact us at 607.253.3044 or email@example.com
Is there a way to download all the records from the Patient Chart at once?
Not currently but this is an enhancement request the rVetLink is taking into consideration for the future! Currently, you will need to download the attachments individually. You can, however, click the Patient Chart PDF button to download a screenshot of the entire patient chart. This won’t download the attachments, but it is a good, high-level visual for the patient’s medical history.
Computer Error Messages
If I get an error message when trying to log into the portal, what should I do?
Check to make sure you are using a current version of your internet browser. It is important to keep the browser up to date for your own protection as updates include security and program bug fixes. Our site has been tested on the most common browsers so if you are finding errors please notify us.
Why am I getting a pop-up blocker?
The internet browser that you are using has pop-up blocker turned on. Please refer to your browser settings to turn off the pop-up blocked for our site. If you are unsure of how to do this you can google, “how to turn off pop-up blocker in (name of the browser you are using, i.e. Chrome, Firefox, Internet Explorer)”.