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Conflict Resolution

People talking into cups connected by a string

Overview

When conflicts arise, mediation, coaching, and conflict resolution resources are available at CVM, across Cornell, and off campus. Speak with each other and speak with faculty and staff — we are here and open to listening and conversation.

When working to resolve conflicts, remember to reinforce empathy, engagement, compassion, and care using the LARA method: Listen, Affirm, Respond, Add.

CVM Personnel Who Can Help Address Conflicts

Kate Buckley, CVM Well-being Program Director (Office: S2-101B)

  • Can address acute needs, of students, house officers, staff and faculty.
  • Provides brainstorming options or referrals to other resources.
  • Offers a non-judgmental, supportive ear.

Genel Gronkowski, Embedded CAPS Therapist (Office: S2-016)

  • Provides on-site counseling and support for CVM students.
  • Informational office hours: Wednesdays 3-4 p.m.; also available via Zoom.
  • "Let’s Talk" drop-in consultations allow students to consult informally with Genel without an appointment.

CVM Human Resources (Offices: S3-016)

  • Your CVM HR Representative can help faculty, house officers and staff navigate difficult conversations, advise on relevant university policies, review your options and direct you to additional university resources. 

Stephanie Coco, CUHA Veterinary Social Worker 

  • Provides acute support for CUHA community members including house officers, staff, students, and faculty.
  • Can help navigate difficult conversations and connections to relevant university or local resources.

Other Resources at Cornell

Cornell University Ombuds

  • The Ombuds Office is a confidential, independent, informal, and impartial resource available to students, staff, and faculty at the university to address conflicts, concerns, or other issues affecting their work, life or study at Cornell.
  • Offers a safe place to identify options for addressing individual situations.
  • Cornell Ombuds Office appointments are offered via Zoom, telephone, or in person.
  • Schedule by email (ombuds@cornell.edu) or phone (607-255-4321).

Office of the Dean of Students (Elizabeth C. Staley Center, 200 Willard Straight Hall)

  • Student Support and Advocacy Services in the Office of the Dean of Students is a central point of contact for the advocacy, empowerment, and education of all students.
  • Helps students navigate challenging issues using non-clinical, trauma-informed, and identity-conscious approaches.
  • A team of dedicated professionals who focus on creating a welcoming, non-judgmental, and caring environment that aims to facilitate access to holistic support services and campus and local resources.
  • Email: studentsupport@cornell.edu | Phone: 607-254-8598.

Bias Reporting

External Conflict Resolution Resource

Community Dispute Resolution Center (CDRC)

  • The Community Dispute Resolution Center offers trained, confidential volunteers who offer individual conflict coaching and mediation
  • Offers services to all, both in-person and remotely.
  • Phone: 607-273-9347.