Business Hours - Monday-Friday: 8:00am to 5:00pm; Saturdays: 9:00am-1:00pm

Veterinary Support Services (VSS) provides diagnostic consultation and answers sample submission questions from veterinarians. Use this direct email with a very brief problem description and a DIRECT phone number to reach you.

The AHDC tests for SARS-CoV-2 in animals (see submission requirements). All test requests must be approved by the state animal and public health officials, according to the NYS guidelines. Contact for guidance.

Testing and Schedule Changes:
(Current as of November 18)

  • Anatomic Pathology Testing: A temporary pause in specific liver consulting will take place between 11/12/21 to 11/28/21, impacting Hepatopathology Specialty Services and Digital Copper Quantification (DCQ) only. Routine histological evaluation will continue to be offered during this time.
  • Endocrinology - Insulin and leptin testing has resumed and is being run according to our normal schedule.We thank you for your patience.
  • Thanksgiving Holiday Schedule - The Animal Health Diagnostic Center will be open on Wednesday, November 24th 8AM-3PM, Friday, November 26th 8AM-3PM and Saturday, November 27th 9AM-1PM. The lab will be closed on Thursday, November 25th in observance of the holiday. Normal operating hours will resume Monday, November 29th. Please contact the lab directly with any questions!

Vet-To-Vet Consult

Our Veterinary Support Services assists veterinarians with any questions on sample submissions, testing, and interpreting results. For all other customer service inquiries, please contact us.

Phone: (607) 253-3900

For messages that do not require veterinary consultation or after hours submission support, please contact us at

Diagnostic Plans and Panels by Species

These plans have been developed to assist veterinarians in designing a complete, although not exhaustive, diagnostic strategy. Select a species below to view plans and panels.