AHDC Veterinary Support Services (VSS) veterinarians will answer diagnostic consultation and sample submission questions from veterinarians outside of regular hours. To reach VSS Veterinarians use this direct email, firstname.lastname@example.org, with a very brief problem description in your email and a DIRECT phone number to reach you. If very urgent, note URGENT in the subject line. We will do our best to respond by phone or email as quickly as possible.
Referral testing that the AHDC normally sends out to other laboratories for our clients is being temporarily suspended due to the rapidly changing status of diagnostic laboratories across the country. These tests have been temporarily removed from our catalog and will no longer be available through the AHDC until further notice. Please contact our Veterinary Support Services team at email@example.com or call 607.253.3900 if you need assistance on the availability of testing services at other laboratories.
Testing Updates - Updated March 28
- STAT testing unavailable for equine pre-purchase drug screens
- Reduced Bromide testing, 1 day/week, Thursdays
- QMPS quantification of bedding, towels, swabs, and bulk tanks may be slightly delayed
- No Johne's Culture or Johne's PCR testing, except for clinically ill animals
- Reduced Leptospira testing, 1 day/week, Wednesdays
- Reduced Brucella abortus serology testing, 2 days/week, Tuesdays and Fridays
- FISH testing postponed
For faculty contact information, please see AHDC Faculty in the Department of Population Medicine and Diagnostic Sciences and AHDC Faculty in the Department of Biomedical Sciences.
Customer Service operations consist of multiple units. Our Medical Records staff, Veterinary Support Services' Extension Veterinarians, Referral Testing, Billing, Shipping and Supplies, Receiving and Regulatory Affairs units are here to assist you with your diagnostic needs.
Please note: The AHDC does not see or treat animals, we are strictly a testing laboratory. The Veterinary Support Services staff is available to assist veterinarians with test selections and test strategies. You may address additional questions by calling the laboratory for assistance.
AHDC Customer Services can be reached at firstname.lastname@example.org.
|Telephone Assistance||Phone Number||Contact Name||Fax Number|
|Test Results and Info||607-253-3900 *||Customer Services||607-253-3943|
|Export Testing||607-253-3938||Lisa Bowen-Laue||607-253-3907|
|Referral Testing||607-253-3333 *||Linda Homer||607-253-3943|
|Shipping and Supplies||607-253-3935||Shipping||607-253-3551|
* Voicemail is available at all times after hours for 607-253-3900 and 607-253-3333
By Mail or Courier Service
Packages shipped through the mail should be addressed to:
College of Veterinary Medicine
P.O. Box 5786
Ithaca, NY 14852-5786
Packages shipped through a courier service should be addressed to:
College of Veterinary Medicine
240 Farrier Rd
Ithaca, NY 14853
The AHDC's normal hours of operation are:
Monday through Friday: 8:00 am to 5:00 pm
Saturdays (limited service): 9:00 am to 1:00 pm
|Monday, January 20||MLK Day||Open: 8am - 3pm|
|Monday, May 25||Memorial Day||Closed|
|Friday, July 3, 2020||Independence Day||Closed|
|Monday, September 7||Labor Day||Closed|
|Thursday, November 26||Thanksgiving Day||Closed|
|Friday, November 27||Open: 8am - 3pm|
|Saturday, November 28||Open: 9am - 1pm|
|Thursday, December 24||Christmas Eve||Open: 8am - 3pm|
|Friday, December 25||Christmas Day||Closed|
|Saturday, December 26||Open: 9am - 1pm|
|Monday, December 28||Open: 8am - 3pm|
|Tuesday, December 29||Open: 8am - 3pm|
|Wednesday, December 30||Open: 8am - 3pm|
|Thursday, December 31||Open: 8am - 3pm|
|Friday, January 1, 2021||New Year's Day||Closed|
|Saturday, January 2, 2021||Open: 9am - 1pm|
|Monday, January 4, 2021||Resume Normal Operating Hours|