Business Hours - Monday-Friday: 8:00am to 5:00pm; Saturdays: 9:00am-1:00pm


Customer Service

Customer Service operations consist of multiple units. Our Medical Records staff, Veterinary Support Services' Extension Veterinarians, Referral Testing, Billing, Shipping and Supplies, Receiving and Regulatory Affairs units are here to assist you with your diagnostic needs.

Please note: The AHDC does not see or treat animals, we are strictly a testing laboratory. The Veterinary Support Services staff is available to assist veterinarians with test selections and test strategies. You may address additional questions by calling the laboratory for assistance.

By Email

AHDC Customer Services can be reached at

By Phone

Contact information for the AHDC and services
Telephone Assistance Phone Number Contact Name Fax Number
Test Results and Info 607-253-3900 * Customer Services 607-253-3943
Export Testing 607-253-3938 Lisa Bowen-Laue 607-253-3907
Referral Testing 607-253-3333 * Linda Homer 607-253-3943
Billing Services 607-253-3951 Billing 607-253-3977
Shipping and Supplies 607-253-3935 Shipping 607-253-3551

* Voicemail is available at all times after hours for 607-253-3900 and 607-253-3333

By Mail or Courier Service

Packages shipped through the mail should be addressed to:

Shipping Services
College of Veterinary Medicine
Cornell University
P.O. Box 5786
Ithaca, NY 14852-5786

Packages shipped through a courier service should be addressed to:

Shipping Services
College of Veterinary Medicine
Cornell University
240 Farrier Rd
Ithaca, NY 14853

Business Hours

The AHDC's normal hours of operation are:

Monday through Friday: 8:00 am to 5:00 pm
Saturdays (limited service): 9:00 am to 1:00 pm

Holiday Schedule

Expected holiday closures and hour changes
Date Holiday Hours
Wednesday, November 23 Open: 8am-3pm
Thursday, November 24 Thanksgiving Day Closed
Friday, November 25 Open: 8am-3pm
Saturday, November 26 Open: 9am-1pm
Monday, November 27 Resume normal operating hours
Saturday, December 24 Open: 9am-1pm
Monday, December 26 Christmas Day Observed Closed
Tuesday, December 27-Friday, December 30 Open: 8am-3pm
Saturday, December 31 Open: 9am-1pm
Monday, January 2, 2023 New Year's Day Observed Closed
Tuesday, January 3, 2023 Resume normal operating hours
Monday, January 16, 2023 MLK, Jr. Day Open: 8am-3pm