Customer Service

Customer Service operations consist of multiple units. Our Medical Records staff, Veterinary Support Services' Extension Veterinarians, Referral Testing, Billing, Shipping and Supplies, Receiving and Regulatory Affairs units are here to assist you with your diagnostic needs.

Please note: The AHDC does not see or treat animals, we are strictly a testing laboratory. The Veterinary Support Services staff is available to assist veterinarians with test selections and test strategies. You may address additional questions by calling the laboratory for assistance.

By Email

AHDC Customer Services can be reached at diagcenter@cornell.edu.

By Phone

* Voicemail is available at all times after hours for 607-253-3900 and 607-253-3333

By Mail or Courier Service

Packages shipped through the mail should be addressed to:

Shipping Services
College of Veterinary Medicine
Cornell University
P.O. Box 5786
Ithaca, NY 14852-5786

Packages shipped through a courier service should be addressed to:

Shipping Services
College of Veterinary Medicine
Cornell University
240 Farrier Rd
Ithaca, NY 14853

Business Hours

The AHDC's normal hours of operation are:

Monday through Friday: 8:00 am to 5:00 pm
Saturdays (limited service): 9:00 am to 1:00 pm

Holiday Schedule