Contact
Customer Service operations consist of multiple units. Our Medical Records staff, Veterinary Support Services' Extension Veterinarians, Referral Testing, Billing, Shipping and Supplies, Receiving and Regulatory Affairs units are here to assist you with your diagnostic needs.
Please note: The AHDC does not see or treat animals, we are strictly a testing laboratory. The Veterinary Support Services staff is available to assist veterinarians with test selections and test strategies. You may wish to address additional questions by calling the laboratory for assistance.
By Email
AHDC Customer Services can be reached at diagcenter@cornell.edu.
By Phone
| Telephone Assistance | Phone Number | Contact Name | Fax Number |
|---|---|---|---|
| Test Results and Info | 607-253-3900 * | Customer Services | 607-253-3943 |
| Export Testing | 607-253-3938 | Lisa Bowen-Laue | 607-253-3907 |
| Referral Testing | 607-253-3333 * | Linda Homer | 607-253-3943 |
| Billing Services | 607-253-3951 | Billing | 607-253-3977 |
| Shipping and Supplies | 607-253-3935 | Shipping | 607-253-3551 |
* Voicemail is available at all times after hours for 607-253-3900 and 607-253-3333
By Mail or Courier Service
Packages shipped through the mail should be addressed to:
Shipping Services
College of Veterinary Medicine
Cornell University
P.O. Box 5786
Ithaca, NY 14852-5786
Packages shipped through a courier service should be addressed to:
Shipping Services
College of Veterinary Medicine
Cornell University
240 Farrier Rd
Ithaca, NY 14853
Business Hours
The AHDC's normal hours of operation are:
Monday through Friday: 8:00 am to 5:00 pm
Saturdays (limited service): 9:00 am to 1:00 pm
Holiday Schedule
| Date | Holiday | Hours |
|---|---|---|
| Monday, January 21 | MLK Day | Open: 8am - 3pm |
| Monday, May 27 | Memorial Day | Closed |
| Thursday, July 4 | Independence Day | Closed |
| Monday, September 2 | Labor Day | Closed |
| Thursday, November 28 | Thanksgiving Day | Closed |
| Friday, November 29 | Open: 8am - 3pm | |
| Saturday, November 30 | Open: 9am - 1pm | |
| Tuesday, December 24 | Christmas Eve | Open: 8am - 3pm (tentative) |
| Wednesday, December 25 | Christmas Day | Closed |
| Thursday, December 26 | Open: 8am - 3pm | |
| Friday, December 27 | Open: 8am - 3pm | |
| Saturday, December 28 | Open: 9am - 1pm | |
| Monday, December 30 | Open: 8am - 3pm | |
| Tuesday, December 31 | New Year's Eve | Open: 8am - 3pm |
| Wednesday, January 1 | New Year's Day | Closed |