Invoicing

The billing system will issue a new invoice number each month regardless of the nature of the balance.

Payments

Payments are the responsibility of the submitting veterinarian. The submitter is financially responsible for all requested testing and for testing added to the original submission that is necessary to reach a diagnosis. 

Charges are billed on a monthly invoice. The Animal Health Diagnostic Center (AHDC) only bills when testing for a submission has been finalized.

Payment can be made via credit card, check, or cash. The AHDC accepts Visa, MasterCard, American Express and Discover. Credit card and Automated Clearing House (ACH) payments can be managed through the AHDC online portal.

Monthly Auto-Payment Plan

The Monthly Auto-Payment Plan is a service offered by the AHDC through a third-party service provider to securely process credit card and ACH payments for balances due monthly. Enrolling in autopay ensures payments are received on time.

To enroll, log into the online portal and click on “enroll in auto pay” under the billing section. Once enrolled, the payment will be processed on the first business day following the end of each month. Also, "This account is enrolled in autopay" will be stated on the monthly invoice. 

An automatic email notification will be sent should a payment be refused by the client’s bank for any reason. In the event a credit card account becomes compromised or a new expiration date is issued or there is a change to a card for any reason, it is the client’s responsibility to notify the AHDC of the change(s) and update the information in the portal.

To cancel use of the Monthly Auto-Payment Plan, please visit the online portal or write to AHDC Billing Services at ahdcbilling@cornell.edu.

Paper Checks & Cash

Please remit payments to the following address:

Animal Health Diagnostic Center
PO Box 6491
Ithaca NY 14851-6491

Return the top third of the invoice with payment and reference the account or invoice number on the check to ensure proper credit to the account. 

Note: Sending payments to the AHDC Courier or USPS address rather than to the PO Box address above will delay processing. The PO Box address is to be used ONLY for remitting payments. Please DO NOT submit samples to this PO Box address as it will delay testing.

Testing Fees

All testing fees are listed in the Test & Fee Schedule.

NYS Contract Case Pricing

The New York State Veterinary Diagnostic Laboratory and Animal Health Diagnostic Center (AHDC) under contract with the NYS Department of Agriculture and Markets provides reduced cost diagnostic testing for New York State livestock and poultry to aid in early detection and surveillance of diseases that may threaten the State’s livestock, poultry and public health. For details, please call the Animal Health Diagnostic Center at 607-253-3900. See NYS Contract Case Submission Form and NYS Contract Case Pricing.

Contact

If you have a billing questions or concerns, please contact Billing Services prior to the invoice due date at 607-253-3951 or 866-930-2432, or via email at ahdcbilling@cornell.edu.